Jobs | SwissSign
A data security specialist by Swiss Post

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About us

SwissSign is a recognised trust service provider (TSP) and leading provider of digital certificates, electronic signature solutions and identity services. SwissSign protects all of your data according to the highest security standards.

Digital certificates enable customer authentication and encrypted data transmission, thus protecting digital services against unauthorised accesses. Using our electronic signature solutions, customers can conclude legally valid business transactions online at any time. Identity services like SwissID provide public authorities, insurance providers, banks and other online services with a certified identification process, enabling simple and efficient customer onboarding. 

SwissSign is a data security specialist by Swiss Post. 

What we offer

At SwissSign, you can expect a modern working environment with a great number of benefits. 

Our benefits

Current job offers

Marketing & Communication Manager- Fokus B2B (100%) Glattbrugg

Your new challenge 

Als Marketing & Communications Manager schaffst du Mehrwert, indem du gezielte B2B-Marketingstrategien zur Leadgenerierung entwickelst und umsetzt, spannenden Content erstellst und verbreitest. Deine exzellenten Kommunikationsfähigkeiten ermöglichen es dir, komplexe IT-Themen klar und ansprechend zu vermitteln. Mit fundiertem Wissen in SEA und SEO sowie starken analytischen Fähigkeiten optimierst du kontinuierlich unsere Online-Aktivitäten. Du hast eine unternehmerische Haltung, «Startup-Mentalität», und richtest dein Handeln auf die Zielsetzung des Unternehmens aus. Du schätzt es, in einem kleinen Team mit flachen Hierarchien mitanzupacken und hast Freude an konzeptionellen wie auch operativen Arbeiten. 
 

An overview of your tasks 

  • Conception and independent implementation as well as monitoring of B2B marketing initiatives for lead generation across various channels (e.g. landing pages, newsletters, LinkedIn, etc.)
  • Planning, creation, dissemination of exciting B2B content in the field of IT security (blog posts, technical articles, newsletters, reference cases, etc.) in cooperation with internal stakeholders (e.g. product management and sales)
  • Responsible for the content maintenance and further development of company channels such as website, newsletter, LinkedIn, etc.
  • Development and maintenance of sales materials (e.g. presentations, factsheets, etc.) to present a consistent B2B product portfolio.
  • Planning and implementation of customer communications (B2B and B2C), e.g. due to regulatory innovations in the area of trust services
  • Responsibility for the planning and implementation of the B2B online marketing strategy through the targeted use of SEA and through optimizations in the area of SEO
  • Further development of comprehensive reporting for the control and optimization of SEA campaigns and improvement of the customer journey of the website
     

What you bring along 

  • Completed university/technical college studies in the field of marketing, online marketing, communication or similar
  • 3 to 5 years of professional experience in a similar field, preferably in the IT industry in the B2B sector
  • Excellent written and oral communication skills in German and ideally also in English
  • Editorial skills as well as a flair for good storytelling in order to prepare complex IT topics in an appealing and target group-oriented way
  • In-depth knowledge of online marketing (including setting up campaigns) as well as analytical skills for monitoring (using Google Analytics) and optimizing campaigns
  • Hands-on mentality and enjoyment of operational as well as conceptual work
     

User Experience Designer (80-100%) Glattbrugg/Lausanne

Your new challenge

As a User Experience Designer, you will be an integral part of our UX team, dedicated to developing services that align with our user's needs. Through comprehensive research, insightful analysis, and meticulous delivery, you will transform these needs into exceptional user experiences. Your work will play a crucial role in captivating our audience of over 4 million users, encouraging them to engage with our services.

An overview of your tasks

  • Collaborating with product managers on new features, including defining and analysing business requirements, process flows, wireframes, and interactive prototypes
  • Building and maintaining a UX language and design system to ensure on-brand communication across our services
  • Creating high-fidelity responsive screen designs, catering for various devices, while respecting accessibility standards for full inclusivity
  • Preparing implementation-ready assets, such as graphics and videos, and managing detailed, marketing-approved content
  • Overseeing the delivery of implemented designs to maintain an up-to-date single source of truth
  • Conduct UX testing to develop optimal solutions that meet and exceed user needs and expectations
     

What you bring along

  • At least 3 years’ experience in UX engineering in software development
  • A relevant university degree, such as Human-Computer Interaction, Communication Systems, Computer Science, Cognitive Science/Psychology or equivalent education and/or training
  • Entrepreneurial thinking with strong analytical and conceptual skills
  • Demonstrated creativity and pronounced customer orientation
  • Keen attention to detail, meticulous execution, and intuitive decision-making to achieve timely task completion
  • High level of social competence and presentation confidence at all levels
  • Communicative personality with very good knowledge of English, both written and spoken, knowledge of German and/or French is an advantage

Site Reliability Engineer (80 - 100%) Glattbrugg

Your new challenge

As an experienced Site Reliability Engineer you drive automation and standardization within our company. You act as an indispensable link between our application development and infrastructure teams, directly contributing to the increased efficiency and reliability of our systems.


An overview of your tasks
 

  • Incident Management: Efficient and effective resolution of incidents to ensure the highest availability of our applications
  • Platform Expertise: Competent partner for the development team in utilizing our Kubernetes platform and operations of our applications
  • Standardization and Automation: Assist in defining and implementing standards to continuously improve the efficiency and reliability of our modern application environment


What you bring along
 

  • Required Skills: Extensive experience with Kubernetes, in particular for on-prem private clouds
  • Additional Skills: Familiarity or interest in technologies and tools such as PostgresSQL, GitOps, ArgoCD, Identity Management, Forgerock OpenAM, LDAP, PKI, Java, Golang, Python, NSX Advanced Load Balancer (AVI), Hashicorp Vault, Rancher, ELK, Monitoring, Observability, Ansible
  • DevOps Experience: Several years of experience with DevOps approaches, both technically and organizationally
  • Practical Skills: Solid experience in virtualization, containerization, container orchestration, as well as configuration and automation tools
  • Availability: Willingness to participate regularly in on-call duty
  • Language Skills: Excellent English skills, both written and spoken. German skills are a plus

Customer Support Specialist (80-100%) Glattbrugg

Your new challenge

As a Customer Support Specialist, you are the business card of our company. With your communication skills and understanding of technology, you handle enquiries from our SwissID users and offer them assistance with our processes such as online identity verification. 
You also support our business customers with enquiries about digital signatures and certificates and you support the processing of faults from the end customer 1st level support. Your hands-on mentality helps you to keep a cool head even in hectic times.


An overview of your tasks

Support for business customers for certificate and PKI users:

  • Processing of enquiries and resolution of fault reports from business customers in the area of PKI and individual certificates by telephone, ticketing system or e-mail
  • Active troubleshooting with customers for major incidents
  • Processing of change requests 
  • Supporting the PKI users of our business customers with interface connections and the installation of certificates
  • Clarification and revocation of certificates
     

Support for SwissID-users: 

  • Receiving technical customer enquiries for SwissID users by telephone, ticketing system or e-mail in French, German, English and Italian, mainly on the following topics:
  • Login with SwissID for online services
  • Assistance with questions about online identity verification with the SwissID app
  • Enquiries and support for qualified digital signatures according to ZertEs
  • Enquiries relating to the electronic patient dossier and support for users in digital onboarding
     

What you bring along

  • Successfully completed training
  • Experience in customer service/support
  • Strong IT affinity and IT knowledge is an advantage (OIDC/ PKI/ data analysis)
  • Good manners and friendliness characterise you
  • Flexibility and reliability
  • Quick comprehension and analytical mindset
  • Good communication skills and the ability to keep calm even in stressful situations
  • Fluency in French and a solid knowledge of German are essential, other languages such as Italian and English are desirable

What we offer

  • A dynamic and motivated team
  • Exciting and varied tasks
  • Opportunities for further training and development
  • A modern working environment in a growing company
  • Working hours: Monday to Friday, 8 a.m. to 5 p.m. or 9 a.m. to 6 p.m.
     

 

 

Disclaimer: By submitting your application via email, you agree that SwissSign AG may process your data as part of the application process. Furthermore, you understand that email communications involve risks for which SwissSign AG accepts no responsibility. You can find more information in our data protection declaration. In addition, we would like to inform you that you can also send your application by post.

We look forward to receiving your application!

Sandra Stanek, HR Manager at SwissSign

E-Mail: [email protected]

Our benefits as an employer

Flexible working models

We offer flexible working hours and, on request, part-time work. Working from home is also part of our working model if required and depending on the activity.

Working environment

You can expect a modern working environment with a great deal of start-up spirit and plenty of creative scope. Personal responsibility and active participation are expressly desired. We communicate directly and have flat hierarchies.

Holidays

Maintaining a healthy work-life balance is important to us. This is why you get at least five weeks of holidays.

Public transport

Our location directly next to Glattbrugg railway station has excellent transport connections (S-Bahn, tram and bus). We also support the use of public transport and finance your Half-Fare travelcard.

Pension plan

Our pension plan comprises benefits exceeding the compulsory amount and includes an attractive allocation of savings contributions. The employer’s contribution is 65%, the employee’s contribution 35%.

Health

Health promotion is important to us. All employees have a modern, height-adjustable workstation. Every week a selection of fruit is available for free and sports enthusiasts motivate each other in the jogging group.

Further training

We attach great importance to qualified employees and therefore explicitly promote further training measures which are important for current or future activities.

Team

With us you will find a dynamic, international team with great colleagues. We often like to meet for a beer after work.

Communication

With us you can telephone free of charge. We cover your mobile subscription costs so you can concentrate on other things.