As a web shop customer, you re-order the certificate that is set to expire. You re-complete and sign the application at swisssign.net and send us the required documents (e.g. copy of identification document/passport).

Tips and tricks for web shop customers
 

• Silver certificates are issued within a matter of seconds without a written request.
• Since recently, it has no longer been necessary to enclose a commercial register excerpt for Gold certificates.
• Don't submit your request by post, but rather signed electronically with the SuisseID.
• In the case of very urgent extensions, send your requests to us by e-mail and subsequently submit your request physically by post within ten days.
• Make sure to provide the correct signature: In the case of Gold-level requests, either authorised agents or individuals entered in the relevant register must sign for the organisation.
• Should dual signing authorities apply, two signatures are also required for the organisation.
• Enclose a copy of an identification document for all signatories.
• For security reasons, we require – if you have entered a CSR – new key pairs. Please note this upon entering your CSR. This also serves to ensure that pace is kept with the ever longer key lengths as per the latest cryptological standards. Furthermore, many server platforms require new CSRs upon exchanging a certificate.
• Make life easier and use our authorisations:
  • Have your organisation's representatives authorise you in the customer agreement. This only has to be done once and afterwards you will be authorised to sign all requests for your organisation. Please refer to this authorisation in the respective request or enclose a copy.

As a Managed PKI customer, you can re-order your certificate in a convenient manner via your Managed PKI web interface or your Managed PKI application can even take care of this for you automatically.

Our support team is happy to help you if you have any further questions.