Important information on the availability and use of SuisseID with a USB stick or chip card
Due to regulatory requirements and changing market needs, SwissSign Group has decided to discontinue the sale of SuisseID as of 31 December 2019. The SuisseID services such as qualified electronic signatures and authentications can be used until 15 December 2021.
Below you will find important information on the availability and use of SuisseID that will occur for you and your customers from 1 January 2020.
Should you have any questions, please contact your SwissSign Group contact partner directly or contact our customer service by e-mail at email@example.com.
Important: New SuisseID cards can still be ordered as usual from postsuisseid.ch until 31 December 2019. Extensions and the replacement of defective cards are possible until 15 February 2020. Please note that the number of available SuisseID cards is limited and that extensions and replacement are only possible while stocks last.
Why is SuisseID being discontinued?
Due to regulatory requirements and changing market needs, the sale of SuisseID with a USB stick or chip card will be discontinued as of 31 December 2019.
The “new” free SwissID has the advantage that it works without hardware and forms a continuously growing ecosystem that gives customers access to a variety of services and providers. In addition to the password, SwissID users can activate two-factor authentication with the SwissID App, SMS or MobileID for even more security. Users can also easily have their identity verified via the app and thus identify themselves at any time and anywhere with SwissID. More information on SwissID can be found here.
How long can your SuisseID be used?
SuisseID cards with the serial number* beginning with 7BFF... (4.3b cards), which expire before 22 June 2020, can be replaced until 15 February 2020 and are valid and usable until 15 December 2021 at the latest.
SuisseID cards with the serial number* beginning with 910E... (4.4 cards), which expire before 15 December 2021, can be extended until 15 February 2020 and are also valid and usable until 15 December 2021 at the latest.
* You can find the serial number of your SuisseID on the PIN/PUK sheet or via the SuisseID Assistant. If you have a SuisseID with a chip card, you will find the number at the bottom left of the card.
Important: Since the number of available SuisseID cards is limited, we ask you to initiate any orders as early as possible.
What happens with the existing SuisseID cards?
The existing SuisseID cards remain valid until the expiry date. If you wish to use your SuisseID after the expiry date of the certificate, you can extend or replace your SuisseID as usual at postsuisseid.ch until 15 February 2020 at the latest (while stocks last). For regulatory reasons, the extended and replaced cards may also be used until 15 December 2021.
How do I know when my SuisseID is expiring?
You can check the expiry date of your SuisseID in the SuisseID Assistant. You will be informed by e-mail 30 and 10 days before your SuisseID expires that you can extend this. To do this, log in with a connected SuisseID and follow the instructions to carry out the extension properly. If your SuisseID has already expired, no further extension is possible and you must buy a new SuisseID. Please note that new orders can be placed until 31 December 2019. We recommend that you initiate any orders as early as possible.
I use SuisseID to log in to an online service. Will this still be possible?
This depends on your online service provider. The login with SuisseID will be replaced in the long term by the new solution based on SwissID if your online service provider supports login with SwissID.
I use SuisseID to legally sign PDFs or other documents, e.g. with LocalSigner or Adobe Acrobat. Will this continue to be possible?
Qualified electronic signatures with SuisseID are only possible until 15 December 2021. The new signature solution from SwissSign is currently under development and is scheduled for the third quarter of 2020. We will inform you in due course.
What options are available to you after SuisseID has expired?
In the following we show you the current uses of SuisseID and the new solutions.
Today I use SuisseID for
- Qualified electronic signature
- Qualified electronic signature with organisation entry
- Login to an online service
New solution from 2020
- Online signature solution* from SwissSign (without hardware)
- Online signature solution* from SwissSign (but without organisation entry)
- Login with SwissID (if supported by your online service)
* The new signature solution from SwissSign is currently under development and is scheduled for the third quarter of 2020. We will inform you in due course.
I would like to continue to offer a secure login on my website. What options do I have?
Whether for insurance, authority or online shop, SwissID offers secure logins and verified identities. This means you can identify your customers securely and practically at any time and transmit verified identities securely and reliably to your service. Would you like to integrate SwissID into your processes? Your SwissSign contact partner will be happy to help you with any questions you may have.
Do you use SuisseID to log in to Abacus?
If you use your SuisseID only for logging in (and not for signing) with Abacus, a SuisseID with a USB stick or chip card is not mandatory. Alternatively, you can activate the free SuisseID Mobile Service. With the SuisseID Mobile Service you can also carry out the secure login via mobile devices such as smartphones and tablets. Or you log in from your computer without the USB stick/the chip card having to be connected to the device. You will find more information on this here. Not sure which solution is right for you? Our customer service will be happy to help and can be reached by e-mail at firstname.lastname@example.org.
Do you use SuisseID to log in to the Guichet Virtuel in the Canton of Jura?
Since the beginning of 2019, users of the Guichet Virtuel in the Canton of Jura no longer need a SuisseID to log in to the online portal. If you have a SuisseID with a USB stick or chip card, you can transfer your verified identity to your SwissID account.