Important information on the availability and use of SuisseID
As announced previously, the sale of SuisseID was discontinued on 31 December 2019 due to regulatory requirements and changing market needs.
At the end of last year, we contacted all our customers individually to inform them about important changes regarding the availability and use of SuisseID and to draw their attention to the fact that the affected SuisseID cards and certificates need to be replaced or renewed by 15 February 2020 at the latest. Qualified electronic signature and authentication with SuisseID are both affected by these changes.
SwissSign Group is currently working on the development of a new signature solution, which will be available to use for electronic signatures from November 2020 onwards. The new solution is based on SwissID and does not require additional hardware. We will inform you about the new products in good time.
Below you will find the key information on the availability and use of your SuisseID, including relevant dates and deadlines.
Should you have any questions, please contact your SwissSign contact partner directly or contact our customer service by e-mail at firstname.lastname@example.org.
Why was SuisseID discontinued?
Due to regulatory requirements and changing market needs, SwissSign AG has decided to discontinue the sale of SuisseID as of 31 December 2019.
The “new” SwissID is available free of charge and has the advantage that it works without additional hardware. It forms a continuously growing ecosystem that gives customers access to a variety of services and providers. In addition to the password, SwissID users can enable two-factor authentication with the SwissID App, SMS or MobileID for even more security. Users can also easily have their identity verified via the app and thus identify themselves at any time and anywhere with SwissID. More information on SwissID can be found here.
How long can your SuisseID be used?
- SuisseID cards with the serial number starting with 7BFF... (4.3b cards)
Your SuisseID card with the serial number* starting with 7BFF... (4.3b cards) is an older generation card. For regulatory reasons, it is only valid until 22 June 2020. If you want to continue using your SuisseID, it must be replaced by 15 February 2020 at the latest.
- SuisseID cards with the serial number* beginning with 910E... (4.4 cards)
SuisseID cards with the serial number* beginning with 910E... (4.4 cards), which expire before 15 December 2021, can be extended until 15 February 2020 and are also valid and usable until 15 December 2021 at the latest (if extended on time).
* You can find the serial number of your SuisseID on the PIN/PUK sheet or via the SuisseID Assistant. If you have a SuisseID with a chip card, you will find the number at the bottom left of the card.
What happens with the existing SuisseID cards?
Existing SuisseID cards and USB sticks remain valid and usable until the certificate expires, but no later than 15 December 2021. Excluded from this regulation are older-generation cards (serial number beginning with 7BFF... ). Due to regulatory reasons, these cards are only valid and usable until June 22, 2020. The owners of these cards were informed and requested to replace these cards free of charge.
I use SuisseID to log in to an online service. Will this still be possible?
This depends on your online service provider. The login with SuisseID will be replaced in the long term by the new solution based on SwissID if your online service provider supports login with SwissID.
I use SuisseID to legally sign PDFs or other documents, e.g. with LocalSigner or Adobe Acrobat. Will this continue to be possible?
Qualified electronic signatures with SuisseID are only possible until 15 December 2021.
SwissSign Group is currently working on the development of a new signature solution, which will be available to use for qualified (QES) and advanced (AES) electronic signatures from November 2020 onwards. The new solution is based on SwissID and does not require additional hardware. We will inform you about the new products in good time.
What options are available to you after SuisseID has expired?
In the following we show you the current uses of SuisseID and the new solutions.
Today I use SuisseID for
- Qualified electronic signature
- Qualified electronic signature with organisation entry
- Login to an online service
New solution from 2020
- Online signature solution* from SwissSign (without hardware)
- Online signature solution* from SwissSign (but without organisation entry)
- Login with SwissID (if supported by your online service)
* SwissSign Group is currently working on the development of a new signature solution, which will be available to use for qualified (QES) and advanced (AES) electronic signatures from November 2020 onwards. The new solution is based on SwissID and does not require additional hardware. We will inform you about the new products in good time.
I would like to continue to offer a secure login on my website. What options do I have?
Whether for insurance, authority or online shop, SwissID offers secure logins and verified identities. This means you can identify your customers securely and practically at any time and transmit verified identities securely and reliably to your service. Would you like to integrate SwissID into your processes? Your SwissSign contact partner will be happy to help you with any questions you may have.
Do you use SuisseID to log in to Abacus?
If you use your SuisseID only for logging in (and not for signing) with Abacus, a SuisseID with a USB stick or chip card is not mandatory. Alternatively, you can activate the free SuisseID Mobile Service. With the SuisseID Mobile Service you can also carry out the secure login via mobile devices such as smartphones and tablets. Or you log in from your computer without the USB stick/the chip card having to be connected to the device. You will find more information on this here. Not sure which solution is right for you? Our customer service will be happy to help and can be reached by e-mail at email@example.com.
Do you use SuisseID to log in to the Guichet Virtuel in the Canton of Jura?
Since the beginning of 2019, users of the Guichet Virtuel in the Canton of Jura no longer need a SuisseID to log in to the online portal. If you have a SuisseID with a USB stick or chip card, you can transfer your verified identity to your SwissID account.
Important information for SIX Group customers
You can order an “Advanced Certificate on USB Token” to access Webentry Services of SIX Group. If you require access to SIX Webentry Services, please click here.