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UBS Deploys Qualified Electronic Signature Service with Cryptomathic and SwissSign

Press Release 30/03/2017


Switzerland’s largest retail bank pioneers service digitization, increases document security and enables a fully mobile digital user experience


Shortly after the launch of their joint centralised solution for Qualified Electronic Signatures (QES), Cryptomathic and SwissSign today announce the completion of a major deployment at UBS, Switzerland’s largest retail bank.


As one of the world’s largest banks, UBS is transforming its services through digitization and now offers clients the convenience and efficiency of remote electronic signatures that provide the same legal value as a handwritten signature. The QES service is deployed via Cryptomathic’s Signer solution and supported by SwissSign’s Qualified Certificate Authority services.


UBS’ retail and wealth management clients can now utilise the secure signing service through their E-banking and have the freedom to digitally sign legally binding documents at any time on any device, from anywhere in the world. 


Andreas Kubli, Head Multichannel Management & Digitization, UBS Switzerland, comments:

"Previously, our clients had to print, sign and send documents manually for compliance reasons. Now they can do it in a smart, easy and time-saving way. Thanks to Cryptomathic and SwissSign, customers can sign their contracts digitally in e-Banking – while meeting all legal and compliance requirements."

The Cryptomathic and SwissSign QES solution has enabled UBS to move more of its services online, pioneering a superior and fully mobile digital user experience while enhancing security and control of its document management. As an added benefit, the financial and environmental costs of managing millions of paper documents have also been reduced significantly. By digitizing the entire customer journey, UBS has become one of the first banks globally to deploy a QES service on such a large scale. 


Cryptomathic Signer is a remote signature solution and the main component of the QES infrastructure deployed with UBS. Signer offers centralised digital signature services in a secure, convenient and cost effective fashion, where users’ signing keys are protected using Thales e-Security n-Shield hardware with EAL 4+ certification. UBS clients can use their existing strong authentication means and can sign from the award-winning e-banking channels with no need for additional tokens or PKI cards. The unique Cryptomathic What-You-See-Is-What-You-Sign (WYSIWYS) technology ensures that users can only sign a document that is presented to them if the document is genuine and has not been tampered with.


Guillaume Forget, Managing Director at Cryptomathic GmbH., remarks:

“Each year, UBS processes millions of documents that require a legally binding signature. The ability to digitize this process brings considerable savings both in terms of costs, time and CO2 consumption.

Cryptomathic is pleased to see UBS launch a Qualified Electronic Signature service based on our Signer technology.”


SwissSign, a leading Certificate Authority (CA) provider in Switzerland, partnered with Cryptomathic to deliver the complete QES solution. SwissSign delivers the Qualified Certificates in accordance with Swiss signature law (ZertES) and EU regulations (eIDAS). Other components include the OCSP services, certificate management and Qualified Time Stamping services.


Read the full case study on how UBS deployed their qualified electronic signature service.



About Cryptomathic

Cryptomathic is a world-leading innovator and provider of specialised software security solutions to businesses across industry sectors, including finance, mobile, technology, government and cloud. With over 30 years’ experience, Cryptomathic provides systems for e-banking, mobile payments, PKI initiatives, card payments, eID, advanced key management and managed cryptography through best-of-breed software solutions and services. Cryptomathic prides itself on its strong technical expertise, customisation capabilities and unique market knowledge. Together with an established network of partners, Cryptomathic assists companies around the world with building security from requirement specification to implementation and delivery.


About SwissSign

Secure e-business processes are built on trusted identities. SwissSign is a leader in providing access to trusted digital identities. SwissSign offers digital certificates for servers and devices as well as for persons, government bodies and companies – delivered as single products or within managed PKI services. Other SwissSign offerings are qualified timestamping – and signing-services. SwissSign, a subsidiary of Swiss Post, is certified by EU (eIDAS) and Swiss (ZertES) laws and member of “swiss made software”.