Terms and conditions


for Selling Products and Services through www.swisssign.com


Version from 21 December 2010

1. Area of application

These General Terms and Conditions (GTC) govern the finalization, content and handling of contracts between SwissSign AG (hereinafter referred to as SwissSign) and its customers (hereinafter referred to as the Customer) in conjunction with the sale of products and services (hereinafter referred to as Products) via the www.swisssign.com platform.

2. Ordering the Products

2.1 Obligations of the Customer

The Customer shall undertake to provide true information when ordering Products. Those persons under the age of 18 or those who are not responsible for their own affairs confirm through their order that they have the consent of their legal representative for concluding the business at hand.

Certificates can only be purchased by persons and organizations from countries listed in the country selection list during registration. No certificate referring to any person or organization which resides in a country not listed in the country selection will be issued.

2.2 Password

The Customer shall undertake to carefully protect his personal password. SwissSign shall not be held liable under any circumstances for incorrect or improper use of this password.

2.3 Recording orders

The recordings made by SwissSign relating to the orders placed by the Customer shall be considered as correct as long as clarifications show that there are no indications of transmission errors related to them. 

3. Agreement finalization and recall

3.1 Agreement finalization

The presentation of the products at www.swisssign.com shall be considered an offering. An agreement comes into being when the products are ordered or, in case a service is provided directly online, when the service is obtained by the Customer.

3.2 Recall

A finalized agreement may not be recalled under any circumstances.

4. Delivery of the ordered Products

4.1 Place of delivery and supplies

The delivery of the Products may take place anywhere in the world, in principle. SwissSign makes restrictions for physical Products. In addition, the delivery of physical Products shall only be possible as long as supplies last. 

4.2 Delivery date

As soon as an order is received by SwissSign, a delivery to the Customer will be made electronically or by mail.

Products are always delivered after payment reception.

4.3 Delivery delays

The Customer shall be informed of any possible delivery delays immediately. If the Products are no longer available (see section 4.1), the order shall be cancelled. Amounts already paid by the Customer shall be repaid at the time of the cancelation. No provision or allowance shall be made for any further claims from the Customer, in particular damage claims resulting from delivery delays. 

5. Prices and payment terms

5.1 Prices

All prices at swisssign.com are net and without Swiss VAT. The change and cancelation fees are listed in: Price list (PDF, 61 KB) 

5.2 Payment

The Customer shall pay SwissSign the prevailing price published on www.swisssign.com at the time the agreement is finalized.

5.3 Certificates

The purchase price is due even if a certificate cannot be issued through fault of the Customer. 

5.4 Revocation

SwissSign reserves the right to revoke a previously issued certificate for non-payment of the invoice. The ordering party shall be liable for any possible handling fees.

5.5 Billing

The Customer may not settle amounts due to SwissSign with any possible counterclaims.

6. Forms of payment

The Customer may chose among various forms of payment. If the Customer pays by credit card, he authorizes SwissSign to cede its receivable claims to the corresponding credit card company. In this case, the applicable terms and conditions in the credit card agreement shall apply.

7. Warranty and liability

7.1 Warranty

If the Products are defective, the Customer may exchange these for error-free products provided that he has reported the defect on time (see section 7.2). If it is not possible to offer the Customer a replacement of equal value, he shall have the right to terminate the agreement and request a refund of the purchase price after returning the Products (for physical Products) less any appropriate costs for use.

These warranty provisions shall apply in place of the warranty and related damage claim provisions provided for under the Swiss Code of Obligations (OR).

7.2 Notification of defects

The Customer shall check the Products upon receipt. In any case, defects must be reported to SwissSign immediately after they are discovered in writing or electronically. The defect report should describe the type and the exact location of the error as well as any possibly used hardware or software. The defective Products must be sent to the contact address listed in section 9.6 after the defect has been reported and after arranging this with SwissSign. The Customer pays for return shipment costs.

7.3 Liability

SwissSign shall not be held liable in any form, in particular for damages, which result from the incorrect installation, handling or use of Products as well as through delivery delays or resulting from the quality or the loss of the information provided by the Customer.

8. Data protection and data security

8.1 Protection of personal data

SwissSign shall conform to the legal guidelines of Swiss data protection legislation when recording and processing the personal information of its Customers. It shall undertake all economically feasible and technically and organizationally possible precautions to effectively protect any information received as part of the handling of an agreement from unauthorized access by outside parties.

8.2 Data processing

The Customer shall consent to SwissSign using all sign-in and usage information for market research and advertising purposes (such as for references) as part of the preparation of an offering appropriate to the market. SwissSign may match such information in an anonymous form with user information from other parties or prepared user statistics and provide these to other parties.

8.3 Circulation of personal information

Personal information shall only be passed on to other parties by SwissSign if this is necessary for the fulfillment of the agreement. The other parties may not use received personal information for their own purposes or otherwise transfer it to others.

If personal information must be transferred abroad for the fulfillment of the agreement, SwissSign shall bind the third parties contractually to the conditions spelled out in this section 8.

9. Other terms and conditions

9.1 Involvement of other parties

SwissSign may involve other parties for the performance of its services at any time.

9.2 Changes to the General Terms and Conditions

SwissSign may change these General Terms and Conditions at any time. 

9.3 Salvatory clause

If a term or condition of this agreement shall become ineffective or void, the effectiveness of the remaining content of the agreement shall not be affected. The ineffective or void term or condition shall be replaced by SwissSign with a legally permitted term or condition, which shall come as close as possible to the economic or contractual intent of the original provisions. The same shall apply to any possible loopholes in the agreement.

9.4 Original text

These General Terms and Conditions will be translated into several languages. In case of contradictions, the German version shall be used for reference as the source text.

9.5 Jurisdiction and applicable law

The courts holding jurisdiction in Zurich shall be responsible for settling disputes arising from this agreement. For consumer agreement disputes, the courts holding jurisdiction at the domicile or headquarters of one of the parties shall hold jurisdiction; for SwissSign suits, the court holding jurisdiction at the domicile of the sued party shall be responsible. Consumer agreements are contracts relating to services, which are intended for the personal or family needs of the customer. Swiss law shall apply.

9.6 Contact address

SwissSign AG
Sägereistrasse 25
PO Box
8152 Glattbrugg

Tel.: +41 44 838 36 00

E-mail: info@swisssign.com